Shipping policy

Last Updated: August 22, 2026

Thank you for shopping with CubMuse. We aim to make receiving your order simple and convenient wherever you are.

CubMuse currently provides free worldwide shipping on eligible orders placed through cubmuse.shop.

1. Free Worldwide Shipping

We offer free standard shipping worldwide.

There is no minimum purchase requirement for standard free shipping unless otherwise stated during a specific promotion or at checkout.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery times are estimates rather than guaranteed arrival dates unless expressly stated otherwise during checkout.

The actual delivery time may vary depending on your destination and circumstances affecting the shipping carrier.

3. Order Processing

Orders may require processing before being transferred to the shipping carrier.

Once an order has been processed and shipped, tracking information may be provided where tracking is available for the applicable shipping service.

4. International Orders

CubMuse ships to customers worldwide.

International shipments may be subject to customs processing, import requirements, inspections, or local regulations in the destination country.

These procedures may occasionally affect delivery times.

5. Customs, Duties, and Taxes

International orders may be subject to import taxes, customs duties, VAT, or other charges imposed by the destination country.

Unless otherwise indicated during checkout, any such government-imposed charges that apply to an order may be the responsibility of the recipient.

Requirements vary by destination, so customers should consult their local customs authority when necessary.

6. Tracking Your Order

When tracking is available, tracking details may be sent to the email address associated with your order.

Please allow time for the carrier's tracking system to update after shipment information has been created.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please review your:

  • Recipient name;
  • Street address;
  • Apartment or unit number, where applicable;
  • City;
  • Province, state, or region;
  • Postal or ZIP code; and
  • Country.

If you discover an error after ordering, contact support@cubmuse.shop as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or shipping.

8. Delayed Shipments

Although most orders are expected to arrive within the estimated timeframe, delays can occasionally occur due to circumstances outside our reasonable control.

Examples may include:

  • Customs processing;
  • Carrier disruptions;
  • Severe weather;
  • Public holidays;
  • High-volume shipping periods;
  • Transportation disruptions; or
  • Incorrect or incomplete delivery information.

If your order appears significantly delayed, please contact us so we can assist you.

9. Lost or Missing Packages

If your tracking information indicates an unusual delay or your package appears to be missing, contact us at support@cubmuse.shop.

Please provide your order number and relevant shipping information. We will review the situation and assist with the appropriate next steps.

10. Damaged Packages

If your order arrives damaged, please photograph the package and affected product and contact us promptly.

Our support team will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.

11. Multiple Packages

Depending on product availability and fulfillment arrangements, items within the same order may occasionally arrive in separate packages.

When this occurs, you will not be charged additional standard shipping fees.

12. Contact Us

For shipping questions, tracking assistance, or delivery concerns, please contact:

CubMuse
3799 Island Hwy S
Campbell River, BC V9H 1M4
Canada

Email: support@cubmuse.shop
Phone: +1 250 923-3025
Website: cubmuse.shop