Refund policy

Last Updated: August 22, 2026

At CubMuse, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

1. 30-Day Return Policy

We offer free returns within 30 days of the date your order is delivered.

To be eligible for a return, your item should:

Be returned within 30 days of delivery;
Be in its original condition, unless the item arrived damaged or defective;
Be unworn, unused, and free from damage caused after delivery;
Include its original packaging, tags, and accessories where applicable; and
Be accompanied by proof of purchase or your order information.

Please contact us before returning any product so our customer support team can provide the appropriate return instructions.

2. How to Request a Return

To begin a return, contact us at:

Email: support@cubmuse.shop
Phone: +1 250 923-3025

Please include:

Your full name;
Order number;
Email address used for your purchase;
Item(s) you wish to return;
Reason for the return; and
Photos of the product if it arrived damaged, defective, or incorrect.

Once your return request has been reviewed, we will provide further instructions.

Please do not send products back without contacting us first, as unauthorized returns may cause processing delays.

3. Free Returns

Eligible returns requested within our 30-day return period are provided free of return shipping charges.

Return instructions will be provided after your request has been approved. Customers should follow the return method provided by our support team to ensure that the return can be properly identified and processed.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@cubmuse.shop.

Please include your order number and clear photographs showing the issue. After reviewing your request, we will work with you to provide an appropriate solution, which may include a replacement or refund.

5. Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Although CubMuse may process an approved refund promptly, the time required for the funds to appear in your account can vary depending on your bank, card issuer, or payment provider.

Original shipping charges are not applicable because CubMuse currently provides free worldwide shipping on eligible orders.

6. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order in accordance with this policy.

7. Exchanges

If you would like a different product, size, color, or variation, please contact our customer support team.

Availability of replacements or exchanges depends on current inventory. In some circumstances, the simplest solution may be to return the original item for a refund and place a new order.

8. Non-Returnable Items

For hygiene, safety, or legal reasons, certain products may not be eligible for return after use or opening where applicable.

Products that have been materially damaged, altered, or misused by the customer may also be ineligible for a refund.

This does not limit any rights you may have under applicable consumer protection laws.

9. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude or restrict rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where mandatory consumer protection laws provide you with rights beyond those stated in this policy, those statutory rights will apply.